How to use our Repair Service

Based near London in the U.K. we have extensive experience serving customers both domestic and international.

If the repair service you need is not in our Repair Catalogue, please get in touch with us before sending your item to us. More information for our bespoke vehicle electronics diagnostics and repair can be found here.

For Repairs in Our Catalogue

If the repair service you need is in our Repair Catalogue, the process is;

1. Purchase the repair service

2. At checkout write about the fault symptoms you've experienced

3. Dispatch your item to us for repair using our 'Guide to Shipping Items to Motivelectronics' below

4. Repair turnaround time is typically 3 business days from the date we receive your item unless otherwise stated in the repair listing

5. Return shipping time varies based on your location. U.K. domestic is next business day, international varies from 3 to 6 days

If you see 'Estimate Shipping' at checkout, please get in touch for a quotation.

If you require a faster service, have a high value / rare item, or you'd prefer to drop off and/or collect your unit from our workshops, please get in touch. We offer a while-you-wait service on some repairs.

Guide to Shipping Items to Motivelectronics

This guide is to help ensure that sending your item to us is as fast and efficient as possible. If you are shipping from outside the U.K. please read the 'Information for Customers Shipping from Outside the U.K.' section that follows these steps:

1. Pack the item you are shipping in a strong box with plenty of padding around the unit. Ensure the item is not lose in the box.

2. Print and include a copy of your order (sent via email) inside the box. If you are unable to print your order, it is very important you include the following information inside the box:

Your order number
Your full name
Your email address
Your phone number (cell/mobile is preferred)
Describe the issues you'd like repaired (especially any intermittent issues)

3. Choose a tracked shipping service from a reputable courier. We use Royal Mail Special Delivery in the U.K. and DHL Express for international shipments. We advise using a service with shipping insurance. Our shipping address is:

Motivelectronics Ltd

28 Slippers Hill

Hemel Hempstead

HP2 5XT

United Kingdom

4. Fix the shipping documentation required by your courier securely to the box. We advise over-taping shipping labels with clear tape.

5.Dispatch to us.

Information for Customers Shipping from Outside the U.K.

Item Value:

Provide a value to your courier for the item that is appropriate for a defective item. We can reclaim UK sales tax applied at import, but we cannot yet reclaim import duty. If you believe the unit has a value greater than £250GBP please get in touch with us before shipping.

Reason for Shipping:

Send for repair

Contact Person:

Sean Blencowe

Our contact email address:

Info@motivelectronics.com

Our contact phone (supports SMS, WhatsApp and iMessage):

+44 7518 430655

Our EORI number (if shipping from the EU):

GB185350402000

Customs Tariff Codes (choose most applicable):

Group 1

Item Description

Body Control Module / Comfort Module / Instrument Cluster / Central Locking Module / Security Module / Climate Control Module

Customs Tariff Code

8708299090

Group 2

Item Description

Anti-lock braking and stability control modules (ABS / ESP)

Customs Tariff Code

8708309990

Group 3

Item Description

Transmission Control Unit, TCU

Customs Tariff Code

8708409900

Group 4

Item Description

Suspension Control Unit, ECS

Customs Tariff Code

8708809990

Group 5

Item Description

Airbag Control Unit, SRS

Customs Tariff Code

8708951090

Group 6

Item Description

Engine Control Unit (ECU / ECM / PCM)

Catch-all for modules that don’t fit in the above categories

Customs Tariff Code

8708999790

Return Shipping to You

We will not add 20% U.K. purchase tax for orders outside the U.K.. However, you may be charged import duty on the repair cost and local purchase tax on arrival back in your country.

Please check your country’s policies and charges. We use DHL Worldwide Express for all international shipments where possible.

If you have questions, please contact us.